Start with your order details. We will help with the next step.
Contact the store about a return
Send your name, order number and product code to info@kolednilampichki.bg, or call +359 88 777 3173. Explain whether you would like to return an item, received an incorrect product, or need help with a fault.
Before sending a parcel
Ask the team for the applicable instructions and return destination. Keep your proof of purchase, the information supplied with the item and any relevant order correspondence.
A product that needs attention
Describe the problem and identify the item by its SKU. Follow the product’s own instructions; do not modify an electrical connection to diagnose a problem.
Your order information
Refer to the terms provided with your purchase for the conditions applying to the order. Contacting support does not replace your applicable statutory rights.